Confidentiality Policy

At The Diamond Rehab Thailand, we are committed to maintaining the confidentiality and privacy of our clients. We understand that seeking treatment for addiction and related issues can be a sensitive and personal matter, and we take great care to ensure that your information is kept secure and protected.

Our confidentiality policy applies to all clients, staff, and volunteers at The Diamond Rehab Thailand. We strictly adhere to Thai laws and regulations related to data protection and privacy, as well as international best practices in the field of addiction treatment.

What information do we collect?

We collect and maintain information about our clients in order to provide the best possible care and support during their stay at The Diamond Rehab Thailand. This information may include:

• Personal details such as name, age, gender, and contact information
• Medical information such as past and current health conditions, medication use, and allergies
• Addiction history, including substance use patterns and treatment history
• Psychological and emotional history, including any past trauma or mental health diagnoses
• Financial information related to payment for services

How do we use this information?

We use the information we collect about our clients to provide individualized treatment and support during their stay at The Diamond Rehab Thailand. This includes:

• Developing personalized treatment plans based on each client’s unique needs and circumstances
• Monitoring progress and adjusting treatment as needed
• Providing medical care and support
• Offering counseling and therapy services
• Managing client accounts and payments
• Complying with legal and regulatory requirements related to data protection and privacy

Who has access to this information?

We limit access to client information to only those staff members and volunteers who require it in order to provide appropriate care and support. All staff and volunteers sign a confidentiality agreement as a condition of their employment or service.

We do not share client information with any third parties except as required by law or with the client’s explicit consent. This may include sharing information with healthcare providers or insurance companies for billing or treatment purposes, or in response to a court order or other legal obligation.

Exceptions to confidentiality

In rare circumstances, we may be required to disclose client information without their consent in order to protect their safety or the safety of others. This may include situations involving threats of harm or abuse, or situations where there is a legal obligation to report certain types of behavior.

In such cases, we will make every effort to inform the client of the disclosure and the reasons behind it, unless doing so would place the client or others in danger.

If you have any questions or concerns about our confidentiality policy, please don’t hesitate to contact us. We are committed to ensuring the privacy and security of our client’s information, and we welcome your feedback and input.